Analysis of publicly traded software companies—quarterly earnings, 10-K/10-Q highlights, and the metrics that matter: churn, retention, NRR, expansion, and key product and GTM updates.
ServiceNow's Q2 2025 earnings show a highly resilient customer base. This deep dive shows how existing customer retention and expansion are the true engines of ServiceNow's growth.
A deep dive into Shopify's Q2 2025 financial report to decode their merchant churn and retention strategies. We analyze the growth of Monthly Recurring Revenue (MRR), the impact of extended paid trials, the push for enterprise (Plus) upgrades, and the strategic risk signal from transaction loss spikes. Essential reading for SaaS and e-commerce retention professionals.
Salesforce has retained its customers and improved revenue growth by expanding their product offerings and upselling these products to their customer base.
Palantir had a great quarter but we wanted to look at their growth, retention and churn metrics and found some interesting information.
Uncover the power of exit surveys. Learn how to gather valuable feedback from canceling customers to identify pain points and prevent future churn.
Discover why building customer loyalty is the most effective and sustainable way to fuel growth, increase referrals, and boost revenue for your SaaS company.
Go beyond surface-level metrics. Learn how to analyze your churn report to uncover the real reasons customers are leaving and take action to improve retention.
Learn how optimizing your subscription billing process can significantly reduce churn and boost customer retention for your SaaS business.
Every business leader knows Customer Lifetime Value (LTV) is vital for growth and is impacted by payment delinquency. Payment delinquency can impact your LTV, leading to hidden costs and accidental customer churn. Discover how this often-overlooked issue is eroding your profits and learn the proactive strategies to stop the leak and protect your most valuable asset.
Stop your support team from drowning in billing inquiries! Discover how payment failures create a hidden operational burden and learn strategies to free up your agents and improve customer experience.
Failed payments is a silent cause of churn. Discover the 5 essential features every B2B SaaS dunning solution must have to effectively recover lost revenue, reduce involuntary churn, and keep your customer relationships healthy. From intelligent retries to personalized communication, learn what truly makes a difference.
Discover how overlooked credit card expirations quietly impact your SaaS recurring revenue. Learn to prevent this leading cause of involuntary churn and secure your growth.
Discover how HeySummit partnered with ChurnDog to recover lost revenue and gain deep customer insights to boost retention.
Boost your SaaS revenue by mastering Stripe payment retry logic. Discover intelligent dunning strategies to maximize recovery rates and significantly reduce involuntary churn from failed payments.
Is your SaaS losing money to invisible payment issues? Discover common Stripe payment failure reasons and expert tips to stop revenue leaks before they start.
This article directly compares ChurnDog's advanced dunning to Stripe's native features, revealing why specialized solutions are vital for SaaS companies to maximize revenue recovery, reduce involuntary churn, and significantly boost MRR.
Struggling with failed payments and customer churn? This article dives deep into the two primary strategies for payment recovery in SaaS: automated dunning software vs. manual dunning processes. We compare the pros and cons, cost implications, and scalability of each approach to help your SaaS decide which payment recovery solution is best for minimizing involuntary churn and maximizing revenue retention.
Involuntary churn is a silent killer for SaaS businesses, eroding revenue without warning. Learn how to identify the causes of involuntary churn, such as payment failures, and implement effective dunning management strategies to reduce churn and protect your recurring revenue.
Don't let silent churn erode your SaaS revenue. This guide for founders defines churn rate, shows you how to calculate it, and reveals the critical difference between voluntary and involuntary customer loss.
Failed payments impact SaaS revenue and lead to churn. Discover how to effectively recover lost SaaS revenue from failed payments with automated strategies and proactive churn prevention techniques.